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We only offer a return policy for damaged or incorrectly shipped items.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at serenityshair05@gmail.com.

If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.

For any questions about returns, please contact us at serenityshair05@gmail.com.

Damage and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and resolve it for you.

Refund

Once we receive and inspect your return, you'll be notified and we'll let you know if it's approved. If approved, you'll automatically receive a refund within ten business days via your original payment method. Please note that it may take some time for your bank or credit card company to process and deposit the refund.

Please contact us at serenityshair05@gmail.com if it has been more than 15 business days since we approved your return.