FAQ
Serenity’s Hair – Frequently Asked Questions (FAQ)
1. What type of hair does Serenity’s Hair sell?
We sell 100% high-quality human hair, including bundles, closures, frontals, and custom wigs. Our hair is soft, long-lasting, and can be colored, styled, and reused with proper care.
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2. Are the wigs from Serenity’s Hair ready to wear or custom made?
Both! We offer ready-to-ship wigs as well as custom units tailored to your head size, preferred lace type, and desired style.
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3. Do you offer hair installation services?
Currently, Serenity’s Hair is an online-only business. We do not offer in-person services, but we’re always happy to guide you through installation or hair care tips.
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4. How long does Serenity’s Hair last?
With the right care, our hair can last between 1 to 3 years. Use sulfate-free products and follow our care guide for best results.
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5. How long does shipping take?
• Ready-to-ship items: Processed in 1–3 business days.
• Custom wigs: 7–10 business days to create before shipping.
Shipping times vary by location and will be shown at checkout.
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6. Does Serenity’s Hair ship internationally?
Yes! We offer worldwide shipping. Shipping fees and delivery times depend on your country and are calculated at checkout.
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7. Can I return or exchange my order?
Due to hygiene and safety reasons, all sales are final. Please review your order carefully before checkout. If you’re unsure, contact us before placing your order — we’re here to help!
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8. How can I contact Serenity’s Hair?
You can reach us via email or DM us on Instagram @serenityshair (or update this link if different). We typically respond within 24 hours.
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9. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Klarna, and other secure payment options available at checkout.
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10. How did Serenity’s Hair get started?
Serenity’s Hair was born out of a genuine passion for beauty, self-expression, and confidence. What began as a personal love for hair quickly became a mission to help others feel beautiful and empowered with high-quality, luxurious hair products. Serenity’s Hair is for everyone who loves hair — just like we do.